Foundation Features
With TicketFlow we’ve got the basic features covered with the flexibility to tailor and extend features to meet the unique business requirements of your team and industry.
Digital Ticket Forms - Go Paperless!
Easily request customized ticket forms with unique fields, workflow logic and data validation to ensure that data collected is complete and secure. Ticket forms can be used for almost any process to record data, measurements, comments, photos, documents, etc. directly into the ticket form. Printing is optionally available.
Centralized Data Dashboard
TicketFlow provides an easy-to-use and intuitive dashboard interface to keep track of all of your various ticket types and their statuses. Quickly create new tickets or modify existing ones all from the centralized dashboard.
Dashboard Data Filters
Dashboard column data filters and predefined data views help users view the data that’s relevant to them. A different view of the data will be relevant whether you’re a manager or a technician. Quickly filter data column headers and or search keywords with instant results.
Workflow Logic & Process Automation
For example Tickets may start as a draft or open then move into the Assigned, More Information, In Progress, Closed (Completed) or Canceled status. Each status can have workflow logic that sends participants email notifications or changes a priority level based on another data field’s value.
Unlimited User Accounts
Unlimited users accounts means everyone can participate without costly per user license fees other platforms use. TicketFlow has built-in user account creation and management that doesn’t require Active Directory authentication. Although Active Directory user authentication is available if preferred for private on premise server installations.
Permission Roles
Unique permission roles for general users, operators, technicians, managers and administrators ensure users can only see and take action on what they should have access to. Permission roles can be configured during setup to meet your business requirements.
Reporting & Data Exporting
Dashboard and spreadsheet reports are a breeze to generate and export. Tickets per department, estimated hours, hours and tickets per user, equipment utilization, open tickets and other reports can be viewed and exported at the click of a button. Additional reports can be created based on your needs and requirements.
Custom List Data Management
Ticket forms can be pre-populated with drop down data fields from data lists you manage. Some data lists examples would be your customers, parts, departments, lab types, operators, suppliers lists. We make these list available for you to populate and manage. We can bulk import your data via spreadsheet during setup or pull the data in from external systems with some additional development time.
